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Getting Started
Set up your gear in minutes — no apps, no Bluetooth pairing.
3 articlesCompatibility
Phones, tablets, computers and cameras — see what connects.
4 articlesBattery & Charging
Runtime, charging and getting the most from the case.
2 articlesWarranty & Support
Registration, coverage and how to reach a real person.
2 articlesRecording & Technique
Get cleaner sound and better framing every time.
2 articlesTroubleshooting
Quick fixes for the most common hiccups.
2 articlesNo topics match your search.
Still have questions?
Common FAQ
Yes. The mini wireless mic ships with a Lightning or USB-C receiver, so it plugs straight into an iPhone, iPad or Android phone. There is no app, no Bluetooth pairing and no setup — power on and the receiver locks in about three seconds.
Yes. We offer several bundle options to fit different creators: mic + stand kits, mic + tripod kits, and a complete studio combo that adds a fill light — one purchase covers audio, support and lighting. Bundles are more cost-effective than buying separately; browse our product list to pick the combination that suits your setup.
Each transmitter runs 7–10 hours per charge, and with the charging case total runtime reaches 30–45 hours depending on the product. All figures are based on our internal lab testing.
Up to 200 metres line of sight. In typical indoor rooms with walls and interference, expect a reliable 30 to 50 metres.
Every product carries a 12-month warranty, extended to 18 months when you register it as a VIP owner. Returns are covered by a 30-day money-back guarantee.
Power the device off, unplug the receiver for 5 seconds, then plug it back in. The connection restores automatically — no Bluetooth menu or pairing step is needed. If the issue persists after this reset, contact our after-sales support team directly and we will help you resolve it.
The full setup takes seconds and is covered step by step in our setup guide — open the knowledge base to browse all setup topics.
Yes. Our two-person mic kits include two transmitters that work at the same time, and AudioMax records both transmitters on separate tracks, so each voice stays clean and can be balanced later.
The receiver uses a standard USB-C plug. A thick phone case — OtterBox and similar rugged cases — can stop it from seating fully, causing a loose fit or an unstable connection. Take the phone case off and plug the receiver in directly; it should connect securely.
Registration is self-service and takes under a minute — use the registration link below with your order details. Register your product
VIP registration extends your cover to 18 months and lets us look up your order instantly if you ever need support.
Tracking usually appears within 24 hours of dispatch. If it has been longer, send us your order number and we will check the latest status for you.
Contact us as soon as possible with your order number. Address changes are only possible before the parcel is dispatched.
We offer a 30-day money-back guarantee. Read the refund policy linked below to start a return right away.
Once your return is received, refunds are issued to the original payment method. Your bank may take a few extra days to post it.
Yes — send us a note with your company, region and expected volumes, and our distribution team will reply with terms.
Use the contact form with this topic selected and your message goes straight to the right team.
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